Efficiency boost for Public Service Delivery
‘PIC-Net’ Initiative Launched to Improve Efficiency of Public Service Delivery
400 Public Officials to be Trained as ‘Digital Transformation Champions’
As a key component of the Government’s Digital Economy Strategy, plans have been made to establish the Public Impact Champions Network (PIC-Net) to drive institutional-level digital transformation across the public sector.
The initiative seeks to enhance the efficiency of the public sector while delivering higher-quality services to the public.
In this regard, Secretary to the President Dr. Nandika Sanath Kumanayake has informed all Ministry Secretaries, Provincial Chief Secretaries, Directors-General of Departments, Commissioners-General, and Chairpersons of State Corporations, Statutory Boards, and Government-owned Companies through a Circular.
Under the PIC-Net program, each selected public institution will appoint a team of four officers from its staff to serve as champions, collectively responsible for promoting service excellence in the digital era.
The teams will work together to improve technological adoption, service delivery experience, process efficiency, and institutional transformation in an integrated, well-coordinated way.
These champions will serve as the driving force behind the digital transformation initiatives implemented within their respective institutions. Through this program, a national network comprising approximately 400 digital transformation champions across the public sector will be established.
The selected officers will receive structured training to develop practical expertise in areas such as digital transformation, service redesign, process improvement, and change management.
The program will also include practical workshops and expert guidance.
The champions are expected to continue serving as institutional focal points for digital transformation after the program ends, and to actively support the sharing of knowledge and experience within and among institutions to ensure continuous development.
The Presidential Secretariat, the Ministry of Digital Economy and GovTech Sri Lanka will jointly provide the necessary guidance and coordination support throughout the implementation of the program.
With the support of the Asian Development Bank, management consultants have been appointed for the program and will also assist in the selection process of nominees proposed by heads of institutions.